We are pleased to offer a no-quibble refund/cancellation policy on garments which have not been embroidered or printed, which is in addition to your statutory rights. Should your plain (non-embroidered or printed) purchase disappoint in any way, you may normally cancel your purchase provided you notify us before, or within 7 days after delivery. Your item must be complete, unused and in 'as new' condition (e.g., if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories.
The return postage is Non-Refundable.
All goods are examined in detail by ourselves prior to despatch to ensure that they leave our warehouse in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of the packaging, then you must inform us within 48 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible
Customised goods (embroidered or printed) are exempt from the 7-day right to return and are non-returnable except for genuine defects. Unfortunately, due to our pricing structure we will not be able to reimburse any postal charges incurred in returning or sending goods that have been purchased in the wrong size and/or colour. When returning goods they should be sent by Recorded Delivery.